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  FAQS    
   
   
1. What is this website?
This place is where US residents can order Bob Ong's books the faster, easier, and cheaper way. Before BobOngBooks.com, I had to rely on either having relatives in the Philippines buy me copies or ordering through another online store only to get hit with exorbitant shipping charges- not to mention a horrendous two-week wait.

2. Just how authentic are you?
BobOngBooks.com is an authorized reseller for Visual Print Enterprises. VPE is the publisher for Bob's books. To get in touch with Visual Print Enterprises, please go to their website. BobOngBooks.com is also endorsed and plugged by Bob Ong himself.

3. How safe is my credit card information?
Online payment is managed by Paypal, the leading payment network for online auction websites, including eBay. Today, there are more than 42,000 websites that make use of Paypal. For more information, please visit Paypal.

4. How much are your shipping charges?
For purchases between $1.00 - $24.99, Shipping and Delivery Confirmation is $4.60
For purchases between $25.00 - $49.99, Shipping and Delivery Confirmation is $9.20
For purchases between $50.00 - $74.99, Shipping and Delivery Confirmation is $13.80
For purchases between $75.00 - $99.99, Shipping and Delivery Confirmation is $18.40
For purchases between $100.00 and above, Shipping and Delivery Confirmation is $23.00

5. How soon will my order arrive?
I try to ship the same day order is placed. Barring problems with release of payment, two to three days after placing the order is the norm.

6. Why did you raise your shipping charges?
I was initially trying to keep prices down by using USPS Media Mail Rate. But this postage type, depending on delivery address, could take as long as 10 days- sometimes longer. It was also a bit unreliable as I have had a couple of customers report that they *never* even received their order. And since timely delivery is a major part of customer satisfaction, my back is pressed firmly against the wall- I just so have to raise prices. The good news is orders should now be delivered within 2-3 days. There's also a Delivery Confirmation (via web) service thrown in the mix.

7. How do I get in touch with you if there's a problem with my order or if I have a request?
My email is support@bobongbooks.com which I check every 5 minutes- 9 AM until 5 PM EST. Because I have a regular day job too, I can't release my phone number here unless you plan to buy 100 pieces of books and are extremely good-looking at the same time.

8. Do you accept returns?
No, I don't accept returns. These are books we are talking about. Not even Amazon and Barnes & Noble accept returns on reading materials. Besides, for a $5.75 commodity, returns are not worth all the shipping and credit card chargeback hassles.

9. What types of credit cards do you accept?
I accept Visa, Mastercard, American Express, and Discover.

10. Are five books all you are selling?
Aside from the Featured Book of the Moment, I am selling all of Bob Ong's five books.  But when Bob Ong comes up with new titles, those will be featured here as well.

11. Do you ship to Canada?
On a case to case basis, I do. Buyer needs to shoulder exact postage to Canada as determined by the US Post Office here. As a guide, three books cost about US$5.05 to ship to Orleans, Canada. Email me at support@bobongbooks.com for more information.

12. Where are the autographed copies you used to sell?
Unfortunately, I have exhausted all of my signed copies. Bob Ong also has indefinitely stopped book-signing even for BobOngBooks.Com.
 
 
 
       
   
   
   
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